FAQs
How do I know this is legit and I will receive my purchase?
We are a registered limited company in the UK.
Company number: 15260896.
Our goal is to provide the best sneakers to our community. What we care the most about is that you receive your order, and you are happy with it. If you are skeptical, please check out our Instagram where you can find reviews from our customers as well as our Depop shop. We are top sellers on Depop and have an averege review rating of 5/5.
Do you ship internationally?
Yes, we offer worldwide shipping to our customers.
What is the shipping cost for international orders?
Shipping costs vary by destination. Standard shipping ship is via Royal Mail as they provide a reliable service and lowest rate. You can also select UPS at checkout if you prefer. The following are the prices when shipping via Royal Mail:
UK – free / EU - £12 / US - £18 / Rest of the world – £22
What is the estimated delivery time?
Delivery times for UK orders typically range from 2 to 5 working days. For international orders, it ranges from 5 to 15 business days. Please keep in mind that due to border control it may take longer. We encourage you to keep an eye on tracking for updates.
Is there a customs fee or import duty for
international orders?
Customs fees and import duties may apply to international orders and are the responsibility of the recipient. Check with your local customs authorities for more information.
Can I track my order?
Yes, we provide order tracking. You will receive a tracking number once your order is shipped.
What if my item is lost during shipping?
If tracking hasn’t updated for more than 7 days, please get in touch with us here or via DM in Instagram.
What should I do if I receive a damaged or incorrect item?
Contact us here or via DM in Instagram immediately, and we will assist you in resolving the issue.
Do you offer package insurance?
We offer shipping insurance as
an option during the checkout process. You can choose to add insurance to protect your package during transit.
Can I return my purchase?
We do not offer a return service. We encourage our customers to check the size guide to ensure your shoes will fit.
What payment methods do you accept?
We accept a range of payment methods, including credit/debit cards, and other popular online payment options.
Are the shoes authentic and in good condition?
Yes, all our shoes are carefully selected, authentic, and in great condition. We take pride in offering high-quality vintage footwear.
Do you offer any warranties or guarantees on your products?
We do not offer warranties, but we guarantee the authenticity and quality of our shoes. If you encounter any issues, please contact us.
Can I request specific sizes or shoe styles?
We regularly update our inventory, but we cannot guarantee specific sizes or styles. If you're searching for a specific sneaker, let us know, and we'll do our utmost to track it down for you.
Can I place a hold on an item until I make a decision to purchase?
We do not offer item holds. Due to high demand, we recommend placing an order as soon as you decide on a purchase.
How often do you restock your inventory?
We regularly add new items to our inventory, but the frequency of restocks can vary. Keep an eye on our website and Instagram for the latest updates.
Do you have a physical store or showroom I can visit?
At the moment, we operate exclusively online, and we do not have a physical store or showroom.
Are your prices negotiable?
Our prices are fixed and based on the quality and rarity of the shoes. We do not engage in price negotiation.
Do you offer wholesale or bulk purchasing options?
We may consider wholesale or bulk purchases on a case-by-case basis. Please contact us for more information.